Michele Zanini
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Power of Community

A collection of 2 posts
Power of Community Featured

Harnessing the power community: lessons from Formula 1

In a F1 team there are no silos, no middle managers and no BS staff jobs. Instead, there’s empowerment by the bucket load.
Apr 27, 2021 5 min read
Southwest Airlines: Freedom to Delight the Customer
Learning from the Vanguard

Southwest Airlines: Freedom to Delight the Customer

Frontline teams at Southwest Airlines know they have the freedom to do whatever it takes to serve the customer. It’s this freedom, rather than a set of protocols, that allows Southwest employees to create memorable moments.
Sep 2, 2020 1 min read
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