Power of Community Featured Harnessing the power community: lessons from Formula 1 In a F1 team there are no silos, no middle managers and no BS staff jobs. Instead, there’s empowerment by the bucket load.
Learning from the Vanguard Southwest Airlines: Freedom to Delight the Customer Frontline teams at Southwest Airlines know they have the freedom to do whatever it takes to serve the customer. It’s this freedom, rather than a set of protocols, that allows Southwest employees to create memorable moments.
